Volkswagen China Responds to CCTV 315 Party Name Announcement and Apologize for Exclusive Treatment

Two hours later, Volkswagen China's official statement on the CCTV 315 party, Volkswagen Touareg's turn-off caused by water and even the engine scrapped, made a statement of the relevant response.

Reported for CCTV 3.15 evening party

Declaration on Volkswagen Imported Car Touareg Vehicles

We paid great attention to the vehicle issue of the Volkswagen import Touareg reported by CCTV's 3.15 gala and fully realized that there are still many deficiencies in handling customer appeal. We reiterated our sincere apologies for the inconvenience and distress caused to the owners of the air filters in the Touareg vehicles.

In response to these deficiencies, Volkswagen (China) Sales Co., Ltd. has filed a recall plan with the relevant national authorities and will officially begin implementation on April 30. (Please refer to the original text for detailed information on the recall plan.) In addition to the recall plan, Volkswagen (China) Sales Co., Ltd. will open an “exclusive channel” to ensure the efficiency of customer communication and effectively resolve customer concerns. The channel will be provided by professional service personnel to the owner. One's efficient communication.

We highly value the voice of each consumer and value the trust they give us. We are grateful to the consumers and the media for their supervision and criticism. Volkswagen (China) Sales Co., Ltd. promises to be responsible for this issue. We will continue to bring high-quality products and quality services to Chinese consumers through continuous self-improvement.

Exclusive channel hotline

Volkswagen (China) Sales Co., Ltd.

March 15, 2018