A few days ago, FAW Xichai conducted a national service capability evaluation for the national service station, further promoting and upgrading the service capacity of the service station.
FAW Wuxi Diesel Engine
Implementing the concept of brand marketing and using services as the support will drive the sales of xichai products and increase market share. The event was led by service technical experts and service technology managers of Xichai Sales Co., Ltd. and was divided into 11 groups to evaluate service stations in 23 provinces across the country. The evaluation work is divided into two parts: written evaluation and practical operation evaluation. Written evaluation adopts the form of centralized questionnaire, and considers the knowledge storage status of service station personnel from the theoretical level. Actual evaluation sets fault points in advance on the actual vehicle. The service station personnel check the faults on site and comprehensively consider the service station personnel's familiarity with the definition of engine components and circuit pins and diagnosis through the three stages of discovering faults, analyzing faults, and processing faults. The proficiency of the tool. After the completion of the assessment, the service stations with unsatisfactory evaluation results carried out intensive training. The training included the introduction of the National IV technical route, the principle of the four-engine system of Xichao Kangwei, the explanation of components and the use of diagnostic tools, etc., to consolidate and enhance the service stations. State four service capabilities.
Through the evaluation of the service capabilities of this service station, the market service capability system of Xichai products has been further improved.
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